Terms & Conditions

This page explains Horsebox Coffee Co Ltd’s Terms and Conditions of Use & Terms and Conditions of Trade. It basically explains how your order will be dealt with, your rights and our duty to you.

It is important that you read, understand and agree to this before ordering from us. Because by ordering from Horsebox Coffee Co. you agree to be bound by these terms.

The term ‘Horsebox Coffee Co Ltd’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 6 Samian Way, Dorchester-on-Thames, Wallingford, Oxfordshire OX10 7JS United Kingdom Registered in England & Wales No. 10386503. The term ‘you’ refers to the user or viewer of our website.

If you have any questions, complaints or comments about this website then you may contact us as follows:

Email: hello@horseboxcoffeeco.com

Telephone: 07887 656114 Monday through Friday 9am to 6pm. Closed on weekends and public holidays as well as any other time that may be advertised from time to time on our website.

Post: Horsebox Coffee Co Ltd, 6 Samian Way, Dorchester-on-Thames, Wallingford, Oxfordshire OX10 7JS United Kingdom

Terms & Conditions of Use

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without Horsebox Coffee Co Ltd’s prior written consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

Copyright & Trademarking

All trademarks, trade names, brand names, logos and service marks of Horsebox Coffee Co Ltd, whether registered or unregistered, are the property of Horsebox Coffee Co Ltd and are protected by European and other trademark laws. All other trademarks, product names and logos cited herein are the property of their respective owners.

The contents of horseboxcoffeeco.com are subject to copyright protection. Any rights not expressly granted herein are reserved. Reproduction, transfer, distribution or storage of part or all of the contents in any form, without the permission of Horsebox Coffee Co Ltd, is strictly prohibited.

Your access to this site, should not be construed as granting, by implication, or otherwise any licence or right to use any trademarks or copyright appearing on this site without prior consent of Horsebox Coffee Co Ltd, or the third party owner thereof.

Whilst every effort has been taken to ensure the accuracy of the information on this website, any error or exclusion shall be subject to alteration without any liability to Horsebox Coffee Co Ltd, and without any prior declaration. Any liability which may arise from your use or reliance on the information contained on the website is excluded.

Terms & Conditions of Trade

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions of Trade. If you are unhappy with any aspect of these, then please contact us at hello@horseboxcoffeeco.com before placing an order with us.

These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.

This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. We only accept orders for shipping to the United Kingdom.

A Contract between the customer and Horsebox Coffee Co Ltd for the sale of our products will only exist once an order has been accepted, processed and despatched. This does not affect your statutory rights. Prices and availability of goods are subject to change without notice. All prices on the website do not include delivery. Please refer to delivery information for details.

Coupon Codes

From time to time we may offer online discounts in the form of coupon codes to be used at checkout.  All offers are valid on all full price items in our online shop and are subject to availability. Delivery cost is  not included in the offer unless the offer is specifically for free delivery.

Payment Methods

All payment transactions conducted through our website are handled and transacted through Paypal.com. Card information is not seen or stored by Horsebox Coffee Co Ltd You do not have to create a Paypal account to pay using Paypal. You may pay as a ‘guest’ using your debit or credit card. Please visit paypal.com/uk for further information


Expect delivery of your order within 7 days. We dispatch our products to you using Royal Mail 1st class post. If we cannot deliver the goods within this time we will tell you and agree on another time for delivery. If we cannot agree on another time, we will offer you a refund. Postage and packaging costs will be added automatically when an order is placed.

Your right to cancel and refunds

You have the right to cancel your order with us (excluding beans that are ground to your personal specification) without giving a reason. You may cancel your order any time from the point of placing the order up to 14 days after you receive your goods. Return of goods is at your cost. Returned goods should be in a resalable condition with original packaging. We will refund within 14 days of either us receiving the goods back, or you providing evidence of having returned the goods (for example, a proof of postage receipt from the post office), whichever is the sooner. The refund will include the cost of delivering the items to you, not the cost of you returning them to us.


We make every effort to ensure that you are delighted with your dealings with us. We are a small business and our relationship with our customers is of utmost importance to us. Things can, and sometimes do, go wrong in spite of our best efforts. If this does happen please contact us and we will do all we can to resolve the problem. We will acknowledge complaints within 5 working days, let you know how long it will take to resolve the complaint and keep you informed throughout the process.